How it works
Your Cream is built with purpose, precision, and a whole lot of attitude. Discover what happens from the moment you order to the moment you plug in.
From order to your hands
We keep you informed as your instrument moves through our workshop. No silence, no surprises, just a carefully managed process from confirmation to delivery.
Order received
Choose your instrument and complete your order. Once received, your Cream Guitar is officially added to our production schedule.
You will receive an order confirmation with the details we have on file.
Details confirmed
Our team carefully reviews your order and specifications. If we need to confirm any details before production begins, we will contact you directly.
This is the moment to make sure every selected specification is correct.
Built in Mexico
Your instrument enters our workshop and the build begins. Every Cream Guitar is built individually with close attention to craftsmanship, detail and playability.
Our estimated production time is 8–10 weeks, although actual completion times may vary. Once production has started, changes may no longer be possible.
No shortcuts
Once completed, your instrument goes through a detailed inspection, final setup and quality check to ensure it meets our standards for finish, electronics and playability.
Your Cream only moves forward when it is ready to be played.
Ready to make noise
Once your instrument is ready, you will receive a shipping confirmation and tracking information by email.
If you paid a deposit, the remaining balance must be paid in full before your Cream Guitar can be shipped.
Estimated timing
Ready to ship
Available instruments are already completed and leave our shop within days after order review and payment confirmation.
Made to order
This is our estimated production window. Since every instrument is built individually, actual completion times may vary.
Before it ships
If you paid a deposit, the remaining balance must be paid in full before your Cream Guitar can be shipped.
Once your instrument is complete, our team will contact you with the next steps. Shipping confirmation and tracking follow after the balance is settled.
We are happy to help with specifications, order status, timing, payments, or shipping.